FAQ

WHAT DO YOU SELL?

A personalized collar with slide-on letter charms, and a matching leash if you want the full set. That's it. That's the shop.

Collar: $24. Matching leash added to it: the set is $36 total, which is $6 less than buying the pieces separately.

 

IS IT ACTUALLY WATERPROOF?

Yes. I've tested it in a creek, repeatedly, on purpose, unsupervised. Plus mud, plus hikes, plus whatever puddle looked most interesting that day. It's built for a dog who's actually outside, not for one good photo and then a drawer.

 

WHAT SIZE COLLAR DO I NEED?

S fits a 10 to 14 inch neck. M fits 14 to 18 inch. Measure snugly around the base of your dog's neck where a collar normally sits. Same price either way. We don't charge extra for bigger necks.

 

WHAT COLORS ARE THERE?

Purple, Pink, Yellow, Blue, Dark Blue, Green.

 

HOW LONG DOES IT TAKE?

Made to order, so give us 3 to 5 business days to put it together, plus carrier transit. You'll get tracking when it ships. Shipping is free, always, and it's already in the price.

 

HOW DO I CLEAN IT?

Rinse it off, let it air dry. That's genuinely it. Not machine washable, but it doesn't need to be. That's the whole point of it being waterproof.

 

CAN I RETURN IT?

Everything is made to order with your dog's name on it, so personalized items are final sale. The exception is a manufacturing defect, and we'll always make that right. Double-check your spelling at checkout before you order.

 

CAN I ORDER MORE THAN ONE?

Yes. Build each one separately and they'll each be their own line item with their own name, size, and color.